Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority.
However, please note that digital files, pre-order items and fabrics are not refundable (unless mentioned differently on the related product page), due to the fact that fabrics (including swatches) are cut per individual request or are being manufactured in a design or in quantities specifically for you. [For online courses, read the return policy at the bottom of this page].
Therefore, whenever you are not sure about fabric colour, pattern, weight or style we recommend you to order a swatch or contact us before purchasing the full fabric. We do take accurate pictures that reflect the color and style of each fabric, however sometimes individual monitors and screens have different resolutions. This can affect the coloring shown in images.
Moreover, although we ensure all our products are independently inspected for quality before packaging and dispatching to our customers, from time to time, defects in fabrics may be found. In these cases, please contact us within 10 days of receipt of goods, and email us at firstname.lastname@example.org with photographic proof of the damage. If it is agreed that the fabric is defective, we will pay for the return shipping charge. However, the original shipping charge is non-refundable.
Special orders are a final sale. There are no refunds, no cancellation, and no returns.
For items in our site that are not digital and/or not customized or are not cut per order or are in sale, we will accept refund/exchanges.
All returns/exchanges must be done within 14 days of order receipt.
In order to exchange/return you must first email us to email@example.com
while emailing please write:
-order number, item name, sku number and color
-reason for return\ exchange
Once you've received your confirmation email for return, please send your item(s) back to the return address which show on your package within 7 days.
Include your invoice inside with a note on what you would like to do with the item.
If the item is not available you will be given a refund.
Please note that once we make a refund for any reason, shipping cost are NOT refundable.
In order to get a refund or exchange the product must be:
with no any visible signs of use.
with all the labels and tags on their place.
with the original condition, tickets and package.
If items appear used, have makeup or other stains, your return WILL NOT be accepted and will be returned to you at your expense.
The payment for shipping return is on the buyer.
The payment for exchange shipping is on the buyer.
Please allow us up to 7 business days for processing once your return is received. We appreciate your patience!
We are always happy to help you, please do not hesitate to contact us for any reason: firstname.lastname@example.org
Online courses return policy
Unless mentioned differently on the related course page, here is the return policy for our online courses:
Refund for an online course will be allowed during 30 days from the day of purchase if course is not accessed, or if less than 20% of the course lessons where accessed/viewed. If during that time you are for any reason not satisfied contact us before starting the next lesson of the course, and we will refund you. No questions asked!
Please note: As soon as you click on the lesson name and that lesson is loaded, it will count as viewed. You does not necessarily need to interact with the content in order for it to count towards the viewed percentage. For example, you clicked to access a particular video lesson, but did not actually play the video, that lesson would still count towards your viewed percentage.
After that period, All Online Training Course Purchases are Final and Non-Refundable.
All online training courses are tested extensively on all types of systems, browsers, and devices. However, we will be happy to assist you to get started with the course, if you are having any trouble.
Exchange Allowed: Participant will be allowed to exchange with other course (if available), if the course is not accessed within 30 days of purchase, or if less than 20% of the course lessons where accessed/viewed. Exchange request must be received by email at email@example.com